Help Center
Frequently Asked Questions
Find answers to all your questions about tkok here — from opening an account to deposits and withdrawals, bonuses, and safe gaming.
Whether you are new to tkok or looking for help on a specific topic, this FAQ page is for you. Here you will find detailed answers to the most commonly asked questions by Bangladeshi players, organized into five sections. Deposit rules via bKash or Nagad, welcome bonus terms, BPL betting rules, or how to keep yourself safe — all the information is here. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
Opening an account at tkok is easy and quick. On the registration page, enter your full name, mobile number, and a strong password. Then select your preferred payment method — bKash, Nagad, or Rocket. The entire process takes just a few minutes. Make sure to provide accurate information, as it will be verified at the time of withdrawal.
You must be at least 21 years old to create an account at tkok. This is an important part of our responsible gaming policy. A national ID card or passport may be required for age verification. Creating an account for anyone under age is strictly prohibited.
No, each person may operate only one account at tkok. If multiple accounts are created, they will be identified and permanently closed, and the balance may be forfeited. Do not attempt to open multiple accounts to claim bonus benefits again.
Use the "Forgot password?" option on the tkok login page. A verification code will be sent to your registered mobile number. Once you enter the code correctly, you can set a new password. If you still have trouble, contact us via live chat.
You can update general information such as your email address or password yourself from your profile settings. However, for important details like your name or date of birth, you will need to contact our support team with identity verification.
Deposits and Withdrawals
tkok currently supports three popular mobile banking methods in Bangladesh — bKash, Nagad, and Rocket. The minimum deposit amount for all three methods is ৳100. You can choose your preferred method and deposit funds safely and quickly.
Deposits made via bKash, Nagad, or Rocket are generally credited to your tkok account instantly. Occasional delays may occur due to network issues. If it takes more than 15 minutes, please contact us via live chat with your transaction details.
The minimum deposit amount at tkok is ৳100, which applies to all payment methods. The minimum withdrawal amount is ৳500. Requests below this amount cannot be processed, so please check your balance before requesting a withdrawal.
Withdrawals at tkok generally take between 30 minutes and a maximum of 3 hours to process. Our team reviews and approves each request promptly. Withdrawals to verified accounts are processed faster.
tkok does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own service charges, which vary according to each platform's policies. Check the applicable charges in your mobile banking app before making a transaction.
If your withdrawal request has been processing for more than 3 hours or has been cancelled, please contact us via live chat with your account number, transaction amount, and time. Our support team will resolve the issue promptly.
Games and How to Play
tkok offers slot games, live casino, fishing games, card games, and sports betting including cricket. Games from top providers such as Pragmatic Play, PG Soft, JILI, and Spribe are available. All games can be played conveniently from a mobile browser.
In tkok's cricket betting section, you can place bets on BPL, IPL, T20 World Cup, and other international matches. Betting is available both before the match starts and during live play. You can bet on match winner, top batter, total runs, and many other options. Review the odds carefully before placing a bet.
RTP, or Return to Player, is the theoretical percentage of total wagers returned to players over the long run in a game — it is a statistical figure, not a guaranteed outcome. A higher RTP generally indicates better returns over the long term. Volatility refers to the frequency and size of rewards — high volatility games offer larger prizes but less frequently.
Yes, tkok is fully mobile-friendly. You can play any game normally from the browser on your Android or iOS smartphone. No separate app download is needed. Navigation is easy on smaller screens and all features are accessible.
The games on tkok are developed by reputable providers such as Pragmatic Play, JILI, PG Soft, and Spribe, who use Random Number Generators (RNG) tested by third-party auditors. This ensures that the outcome of every round is completely random and unbiased.
Bonuses and Promotions
When you make your first deposit at tkok, you will receive a 120% welcome bonus. That means if you deposit ৳1,000, you will get ৳1,200 as a bonus — giving you a total of ৳2,200 in your account. The maximum bonus amount is up to ৳10,000. Simply making your first deposit after creating an account is all it takes to receive the bonus.
The wagering requirement for the tkok welcome bonus is 10 times (10x). That means if you receive a ৳1,000 bonus, you will need to place a total of ৳10,000 in bets before you can withdraw. This is a relatively favorable condition within the industry. You can find the full terms and conditions on the terms page.
The tkok VIP program has five levels — Bronze, Silver, Gold, Platinum, and Diamond. As you keep playing regularly, you will be automatically promoted to higher levels. At the Diamond level, weekly cashback reaches up to 1.5%. Each level comes with special benefits and offers.
Each week, cashback is calculated based on your net losses according to your VIP level. Weekly cashback is 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% at Diamond. Cashback is credited to your account every Monday.
No, bonus money cannot be withdrawn directly. Only the winnings earned from bonuses can be withdrawn after the specified wagering requirement has been met. Separate conditions apply for cashback bonuses — see the promotions page for details.
Security and Responsible Gaming
Yes, tkok uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or shared with third parties. You can find more details on our privacy policy page.
Yes, tkok offers a Self-Exclusion option as a responsible gaming tool. You can request a temporary break or a permanent closure of your account for a specified period. To use this feature, contact us via live chat or email.
tkok believes that gaming is for entertainment, not addiction. You can set daily or weekly deposit limits for yourself. If you feel you are losing control of your gaming habits, please visit our responsible gaming page and contact the support team for help.
The tkok support team provides assistance in English 24 hours a day, 7 days a week. You can get instant help via live chat directly on the platform. To contact us by email, write to [email protected]. There is no phone or WhatsApp number.
If you suspect that someone else has accessed your account, change your password immediately and notify us via live chat. Our security team will lock the account and begin an investigation. Using a strong, unique password and not sharing your login details with anyone is your best protection.
Support
Still have questions?
If you did not find your answer above, our support team is always ready to help.
Live Chat Support
Instant assistance in English 24/7. Click the chat button on any page of the platform and speak directly with our team.
Email Support
For detailed issues, write to us by email. Our team responds promptly.
[email protected]
Help Pages
You will find detailed information on the Terms and Conditions, Privacy Policy, and Responsible Gaming pages. You can read them at any time.
Start at tkok now and get a 120% welcome bonus
Up to ৳10,000 bonus on your first deposit. Start with as little as ৳100 via bKash, Nagad, or Rocket.