tkok's Privacy Policy

1 Introduction

tkok ("we", "our", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy describes in detail what information is collected from you while using the tkok website https://tkok.cam, why it is collected, how that information is used and kept secure, and your rights regarding it.

By registering on this website or using its services, you will be considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

2 What Information We Collect

tkok collects various types of information, which are described by category below:

2.1 Information Provided Directly

When you register on our platform or use its services, the following information is collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current and permanent address
• Payment information such as bKash, Nagad, or Rocket number
• Your chosen username and password

2.2 Automatically Collected Information

When you visit our website, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of website visits
• List of pages viewed and navigation path
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

The following information is recorded when conducting financial activity on our platform:

• Deposit and withdrawal amounts and dates
• Payment method used
• Betting history and game activity
• Bonus and promotion usage records

3 How We Use Information

tkok uses your information only for the legitimate purposes listed below:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Providing gaming services and bonuses
• Running 24/7 live chat support
• Resolving technical issues on the platform

3.2 Legal and Regulatory Obligations

• Verifying your identity and age (to confirm 21+)
• Complying with anti-money laundering (AML) guidelines
• Preventing fraud and unauthorized activity
• Implementing responsible gaming policies

3.3 Communication and Marketing

• Sending important account-related notifications
• Informing you about promotions and offers (based on consent)
• Notifying you about platform updates and new features

3.4 Platform Development

• Analyzing and improving the user experience
• Planning new games and services
• Monitoring technical performance

4 Information Security Measures

To ensure the security of your personal information, tkok has put in place multiple layers of protection:

4.1 Technical Security

• Industry-standard SSL encryption is used for all data transmission
• Stored data is kept in encrypted databases
• Secure server infrastructure and firewall protection
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Organizational Security

• Only authorized staff have access to sensitive information
• All staff receive regular training on data protection
• Strict agreements are followed when sharing information with third parties
• A rapid response plan is in place for data breach incidents

5 Sharing Information with Third Parties

tkok never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

The following information may be shared with trusted third parties to operate our services:

• Payment processing services (bKash, Nagad, Rocket)
• Identity verification services
• Technology and hosting providers
• Game software providers

All such third parties are bound to use your information only for specified purposes and they comply with our privacy standards.

5.2 Legal Obligations

Information may be shared with legal authorities in the following cases:

• Based on a court order or legal directive
• To assist in financial crime investigations
• In the interest of national security or public safety

6 Cookies and Tracking Technologies

tkok uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the website, such as maintaining login sessions
• Functional Cookies: For remembering your preferences and settings
• Analytics Cookies: For monitoring and improving the use of our website

6.2 Cookie Controls

It is possible to control cookies by changing your browser settings. However, disabling essential cookies may cause some website functions to not work properly.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Access and Review

You may request a copy of the information we hold about you at any time. We will fulfill this request within a reasonable time.

7.2 Right to Correction

If there are any inaccuracies in your information, you may request us to correct them. You can also update some information yourself by logging into your account.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

If you believe your information is being processed improperly, you may object to it. The option to opt out of marketing communications is also available.

7.5 Right to Portability

You may request that your information be provided in a structured, commonly used format.

8 Data Retention Period

tkok retains your information according to the following policy:

• All information is retained while the account is active
• Financial transaction information is retained in accordance with legal requirements even after an account is closed
• Identity verification documents must be kept long-term due to legal obligations
• Marketing-related information is deleted immediately upon withdrawal of your consent

After a specified period, information is securely destroyed or anonymized.

9 Protection of Minors

tkok strictly does not provide services to anyone under the age of 21. Our platform is for those aged 21 or older only. We do not knowingly collect or process the information of any minor.

If we become aware that information belonging to a minor is in our system, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please let us know at [email protected]. You can also find more information in the Responsible Gaming section.

10 Changes to This Policy

tkok reserves the right to update or change this privacy policy at any time. In the case of significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of the page

If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy. You are therefore encouraged to review this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following ways: